Delivery & Processing Charges (D&P)
D&P is the charge for catalog and internet order processing, item selection, packaging, processing, transport, and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift wrap, and monogramming. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:
Standard Day Delivery
Unless an expedited service is requested, your order should arrive in approximately 3 to 6 business days? after shipping if ordered by 12:00 noon (CT). Certain items requiring special delivery, oversized items, select merchandise, and some vendor-specific items, have additional Delivery & Processing charges. See below for International Delivery & Processing details
Next Business Day Delivery
If next business day delivery is requested, a $25.00 D&P charge will apply. Your order should arrive the next business day after shipping if ordered by 12:00 noon (CT). Please note overnight orders placed Friday after 12:00 noon (CT) or Saturday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some zip codes. )
A base delivery charge will be quoted at the time of order placement that could be amended at a later date for additional charges in the foreign country. Delivery transit days to the recipient will vary depending upon the destination country. Duties and taxes will be the responsibility of the recipient.
No additional charge will be added to the applicable D&P charges for standard and next business day shipping. Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon
Professional assembly is recommended for some of our merchandise and will be noted when you place your order. Assembly is included with delivery service only for items shipped to Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, and the District of Columbia. For items shipped to states not listed here, assembly arrangements and expenses are the responsibility of the customer
No additional charge will be added to the applicable D&P charges for standard, two business day, and next business day shipping for each additional delivery address.
Restricted/Hazardous (HAZMAT) Items
Certain customer commodities are considered hazardous materials, such as aerosols, nail polish, fragrances, and other alcohol-based products; our policy is to ship these items as standard D&P (ground only) to continental U.S. locations and Canada (excludes Alaska and Hawaii), and to prohibit the shipping to international locations, including APO/FPO/DPO addresses, Puerto Rico, Guam, and all other U.S. territories.
Drop Ship Items
Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. These items cannot be delivered to APO, FPO, or P.O. Boxes and cannot be gift-wrapped. Additional time should be allowed for processing the order, and heavy items may take up to 4 to 6 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.
If you have any questions, please use one of these options to contact us: